Michel’s Patisserie Albion Park – Mario and Stacey (March 2015)

“We have been Michel’s Patisserie franchisees since 2007. We originally came into the system as a means of having support of an established and recognized brand as we had no small business experience. We did however have a wealth of experience in customer service and knew that with the help of Michel’s we could make things work.

The Michel’s system provides exceptional support on all aspects of the business to ensure that its franchisees succeed and continue to grow. This is evident in the coffee side of the franchise. Michel’s has developed an exceptional coffee following having won Coffee Shop of the Year four years running.

When we started eight years ago our store operated on 12 kilos of coffee a week. Thanks to the hard work of our team both in store and at the management level, we have been able to increase our coffee sales to 44 kg a week with the growth continuing on a weekly basis.

We love the vibe of our store and the customers we encounter on a day to day basis, going to work has never been so much fun.

We are in the process of building a new store which has been daunting and exciting all at the same time. The Management team at Michel’s have a wonderful vision for the business and the support that they have given us during this process has been nothing short of fantastic. In our time with the system we have seen many changes, both good and bad, but we truly see the direction that we are heading as being the best for our system. We are extremely excited for what the future holds for us and the franchisor.”

Michel’s Patisserie Glenmore Park – Nady and Wafaa (March 2015)

“We are very passionate about our Michel’s Patisserie and have now been in the system since 2011. We fell in love with the brand and what is has to offer. Nothing is more satisfying than seeing our customers always happy and being offered the best customer service ever which has been acknowledged by them, voted for us to win the favourite retailer in the centre for the second year running.

We take pride in what we sell and offer to our customers. Coffee is the secret to the success of our business and we love making every cup. Very rewarding and satisfying to get such satisfaction at the end of the day.”